Shipping & Returns
Free Standard Shipping is available on all order within the 48 Contiguous US States. This option is automatically available when the shopping cart amount is over $99.
on all Orders $99+
When you place an order, shipping and delivery dates will be based on the availability of your items and the shipping options you choose. Shipping methods determine ship time after order has shipped. Here are some standard transit times: UPS Ground 5-7 business days (Please see UPS map below for more specific), USPS Priority 2-7 business days usually 2-3 but not guaranteed. If you provided a valid email your tracking info will be emailed to you. Please follow and be ready to receive your packages using this tracking number at the carriers website. You can add a note to your order with a deadline you need your order by. Please contact us if you have a fast deadline to meet.
Here is a map for UPS ground shipping from our location. You can determine by the colors which zone you are in and how many days your package will arrive in.
Shipping costs for orders from CuriousCountryCreations.com depend upon the method and option you choose.
If you choose to group items into as few shipments as possible, you'll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.
If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (excluding shipping charges).
Packages that are undeliverable because of incorrect address given will not be refunded shipping. Confirmation emails are sent out to each customer with the shipping information contained in them. It is the customer's responsibility to confirm they have given us the correct address before the package ships.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return, please contact us using the link near the bottom of this page.
UPS charges $14 to intercept and change the address of a package after it has shipped. These costs, when not our fault, will be charged to the customer's credit card.
If you have not contacted us we are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
If an APO or FPO address is entered as an international address, the package will not reach its destination. If you have any troubles this way please contact us to make sure we have the correct address.
To remove an outdated or incorrect address from your account, click the "Manage your address book" link under the Account Settings heading in Your Account. Click either the Edit button or the Delete Address button beneath the address you want to change or remove.
Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.
We reserve the right to ship a package with any carrier even if another carrier is specified.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
Our Return Policy
You may return most items sold by CuriousCountryCreations.com within 30 days of delivery for a full refund. We may also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items. If you received a damaged, defective, or incorrect item you must contact us within 7 days of delivery of item to resolve the issue.
All returns must be preapproved and be given a return authorization number (RAN) to be accepted. Please contact us within the 30 day return period to request a RAN number. This RAN number must be included on or in the shipment to allow us to easily accept your return.
A restocking fee of 30% may apply to returned orders.
We cannot accept returns of certain items, including:
* Any item that says "This item cannot be returned" on their product detail page.
* Any item 27 inches or larger.
* Any product missing the serial number or UPC.
* Some dried plant products are not returnable.
In addition, we will only issue partial refunds for the return of certain items, including:
* Any item that is returned more than 30 days after delivery.
* Any book that has obvious signs of use.
* Any product that shows signs of use or damage.
* Any item that is not in its original condition, is damaged, or is missing parts.
* Returned orders will not be credited shipping costs unless approved.
If something is wrong with an order that is being fulfilled by CuriousCountryCreations.com, we certainly want to help you. Please read the information below for more on how to proceed.
Do you need to cancel or change an order that has not yet entered the shipping process? Everything you need to know is right here.
Did you receive a damaged or defective item? Otherwise, visit our Returns Center. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.
Did you receive the wrong item or an item you didn't order? Visit our Returns Center. You will see a section at the bottom of the list of items in your order where you can indicate items that you didn't order. We'll ask you to indicate the number of items you're returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund or a replacement sent to you.
Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in Your Account for estimated delivery dates for every shipment associated with your order.
Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.
Need further assistance? E-mail us. Please include as much information as possible, such as the nature of the defect or damage or the name of any missing items.
We do ship most of our products internationally and have good luck doing so most of the time but there are so many countries and customs regulations we do not guarantee our products will be accepted by a countries customs. We can help and we will only advise if our products have make it through a customer's customs in the past but cannot guarantee future shipments. The ultimate responsibility for the costs of customs, shipping, and product costs will always rest with the customer. If you don't know if your customs will accept our products you will need verify with your countries customs. Verify that you can import the products that you want and if you need any documentation to do so. We can help if you need more specific product names if your customs requires them.
In the event that your package(s) are rejected by your countries customs the shipping and product costs will be your responsiblity. If you want a refund you will be required to return the product to us in a sellable condition. Upon receiving the product back we will inspect it and if it is in a sellable condition we will refund for the product only, not the shipping, minus a restocking fee up to 30% depending on the condition of the item(s).
Shipping & Returns
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