Shipping & Returns
Free Shipping is available on all order within the 48 Contiguous US States. This option is automatically available when the shopping cart amount is over $99.
Free shipping is our standard 7 business day shipping available in the shopping cart. The carrier will vary on this method depending on the cost of the carrier as it is select based on best rate and not speed. The time frame on free shipping therefore cannot be guaranteed but only estimated.
Free shipping will not apply to closeout or discounted items in all cases. We will contact you if free shipping does not apply.
on all Orders $99+
When you place an order, shipping and
delivery dates will be based on the availability of your items and the shipping
options you choose. Processing Time can affect when your order ships. Processing time is normally 2-3 business days but during holidays can be as much as 5 business days. Please note a due date if you need your order by a certain time in the shipping notes or call us so we can help you best. We normally handle customer orders in the order they are received. You can also speed this time up by paying for Priority Handing (15% of order total). Priority Handling will bump your order to the top and it will leave the warehouse faster especially during the holidays. Please note that Free Shipping may take 0-3 business days longer to process than other paid shipping methods because it is a non-rush service.
Here is a map for UPS ground shipping from our location. You can determine by the colors which zone you are in and how many days your package will arrive in.
Shipping costs for orders from CuriousCountryCreations.com depend upon the method and option you choose.
If you choose to group items into as few shipments as possible, you'll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.
If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (excluding shipping charges).
Packages that are undeliverable because of incorrect address given will not be refunded shipping. Confirmation emails are sent out to each customer with the shipping information contained in them. It is the customer's responsibility to confirm they have given us the correct address before the package ships.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return, please contact us using the link near the bottom of this page.
As of 2014 UPS charges $20 to intercept a package. They also charge the costs to ship the package to the new address. These costs, when not our fault, will be charged to the customer's credit card.
If you have not contacted us we are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
If an APO or FPO address is entered as an international address, the package will not reach its destination. If you have any troubles this way please contact us to make sure we have the correct address.
To remove an outdated or incorrect address from your account, click the "Manage your address book" link under the Account Settings heading in Your Account. Click either the Edit button or the Delete Address button beneath the address you want to change or remove.
Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.
We reserve the right to ship a package with any carrier even if another carrier is specified.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
Our Return Policy
If something is wrong with an order that is being fulfilled by CuriousCountryCreations.com, we certainly want to help you. Please read the information below for more on how to proceed.
You may return most items sold by
CuriousCountryCreations.com within 14 days of delivery for refund or in-store credit.
Due to this we cannot accept returned items after 14 days of receipt of product as reported by the shipping carrier. If product is returned after that time we will notify you and hold it for 7 days for your decision to pay for it's return to you or allow us to discard it. Please note that we are unable to exchange items. If you received a damaged, defective, missing, or incorrect item you must take the Steps for return below within the required time. Return shipping costs are the customers cost unless we shipped out the the incorrect product. Product Note: With all natural items we sell color and shape will not likely match the website picture exactly. The is normal and they naturally vary and do not constitute an incorrect product. This will be determined on a case by case basis and if the product you received is within the normal range of what we get and ship to other customers it will be your responsiblity for the return.
All returns must be pre approved and be given a Return Authorization Number (RAN) and correct return address to be accepted. Orders without this number will be refused and customer will have to pay shipping charges to receive them back. Please contact us within the 14 day return period to request a RAN number. This RAN number must be included on and in the shipment to allow us to accept your return. After 14 days any order returned will be refused, or upon approval, eligible for 50% in store credit of product value minus shipping charges and fees.
Steps for return - If for some reason you would like to return your order and it is within 5 business days you must:
Steps for a damaged product - If for some reason your package is damaged and it is within 5 business days you must:
Most of our products are completely natural or are made from natural products. As such we do our best to control nature and keep quality high but many of our dried natural products are meant to shed, break, or blow naturally. We will do our best to educate you if you ask about a particular product but each one is different and you as the customer are ultimately responsible for the shedding, breakage, or other problems these natural tendencies can cause once it is ordered. Please contact us with pictures if you feel your product is beyond normal variances and we will be happy to review these with you.
Refunds will only be made to payment method used during the transaction. For example, a credit card or debit card transaction can only be refunded to the card that was used during the transaction. If you used a check or money order we can only offer you in store credit 60-90 days after the funds have cleared our bank account. If the original payment method cannot be refunded for some reason then in-store credit will be given.
A restocking fee of 15-30% may apply to returned orders.
We cannot accept returns of certain items, including:
In addition, we will only issue partial refunds for the return of certain items, including:
Refusing a shipment. UPS and other carriers will bill us twice for refused shipments. This will double the shipping charges and you may end up being billed for more shipping charges than the order was originally even if you had free shipping. These extra shipping charges will not be refunded unless it was our fault because the package was not sent as ordered. Please contact us before you refuse a shipment.
Weather or other carrier delays. No one can control the weather and if a package is delayed and does meet a deadline because of weather it is essentially no one’s fault. It can still be returned but shipping charges will not be refunded as we do not guarantee the weather or any natural occurrence will not cause delays. Please order early as these delays happen all the time, especially in winter.
Need further assistance? E-mail us. Please include as much information as possible, such as pictures, the nature of the defect or damage or the name of any missing items.Shipping Notes:
Returned orders will not be credited shipping costs unless approved.
Free Shipping is a discount that we apply to your order as long as you keep it. If you return an item that lowers your order below our free shipping promotion or if you return more than 25% of your order that you received with a free shipping promotion then your refund will not include the shipping costs of those items to you. The shipping amount will be determined by the website shipping calculator or direct quote from the carrier. Whichever is more.
We reserve the right to charge to charge a fee for purchase orders because of the extra work involved with this service. Usually this is 15% or $10 per purchase order which ever is greater with a $50 minimum order amount before shipping. We also reserve the right to charge a fee for cancellation of a purchase order that has not shipped but is still being processed up to 50% of the order. All purchase orders need to be paid within 30 days of their being shipped. Failure to pay within this can result in a late fee of 15% for an additional 30 days. After 60 days the late fee will be 30% plus collection costs.
We do ship most of our products internationally and have good luck doing so most of the time but there are so many countries and customs regulations we do not guarantee our products will be accepted by a countries customs. We can help and we will only advise if our products have make it through a customer's customs in the past but cannot guarantee future shipments. The ultimate responsibility for the costs of customs, shipping, and product costs will always rest with the customer. If you don't know if your customs will accept our products you will need verify with your countries customs. Verify that you can import the products that you want and if you need any documentation to do so. We can help if you need more specific product names if your customs requires them.
In the event that your package(s) are rejected by your countries customs the shipping and product costs will be your responsibility. If you want a refund you will be required to return the product to us in a sellable condition. Upon receiving the product back we will inspect it and if it is in a sellable condition we will refund for the product only, not the shipping, minus a restocking fee up to 30% depending on the condition of the item(s).
Do you need to cancel or change an order that has not yet entered the shipping process? Everything you need to know is right here.
Did you receive a damaged or defective item? Otherwise, visit our Returns Center. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.
Did you receive the wrong item or an item you didn't order? Visit our Returns Center. You will see a section at the bottom of the list of items in your order where you can indicate items that you didn't order. We'll ask you to indicate the number of items you're returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund or a replacement sent to you.
Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in Your Account for estimated delivery dates for every shipment associated with your order.
Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.
Shipping & Returns
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